We don't process refund for orders which are in "Shipped".
We only process refund for Cancel, Pending or Returned orders. If your
order is shipped, you are requested to check with the 3rd Party Logistics
Provider first to whom your consignment is provided.

 Upon receiving your refund request, our team will initiate
the refund process, crosschecking and verifying the product's receipt. Please
note that the refund for delivered orders, especially those returned through a Hazzle retail store, may take an extended period. This delay is attributed to the return process involving the physical return of the order by the store to Hazzle e-commerce. The timeline is subject to changes in the order status, reversal of the sale (subject to VAT), and adjustments to the payment method. For cash-on-delivery orders, please be advised that cash refunds may not be
applicable, and alternative refund methods will be employed. We appreciate
your patience and understanding throughout this process.

Please provide your details such as Order No, Order Date,
Contact No. (the number from which your order was created), payment
method (Bkash/Nagad/SSLCommerz) and any other relevant information.

If you pay via your debit/credit card (via SSLCommerz) and
make a refund request, after crosschecking and processing from our end it may
take 15-20 working days from the end of SSLCommerz to disburse your
refund.

If you pay via Bkash/Nagad and make a refund request, after crosschecking and processing from our end it may take 15-20 working days
from the end of Bkash to disburse your refund